Our work is very focused. We help organizations limit specific undesired outcomes, whether those be financial, safety, reputational, or environmental.
A nurse delivers the wrong medication to a patient. A pilot narrowly avoids a mid-air collision. A zookeeper leaves the tiger enclosure unsecured. A human resource manager discretely avoids hiring women. An electrical power worker goes hands on with an energized line. We’ve assisted organizations with all of these outcomes, producing quantifiable reductions in adverse events.
We have been helping clients build risk models in healthcare for over 20 years.These models have included: delays in detecting sepsis, medication errors, wrong-site surgery, C. diff propagation, specimen-mislabeling, retained surgical instruments, to name a few. Given the complexity of healthcare, the Trajectories process adapts well in modeling not only system design but predicted behavioral choices within those systems. And our resulting interventions have proven to be powerful solutions – often with a 70, 80, or 90 percent reduction in risk.
Reduction in Risk
We have built risk models for the Space Shuttle program and conducted assessments related to socio-technical system reliability considering systems, processes, and culture for both the Space Shuttle program and Constellation Program. Our work was recognized as award winning by the National Aeronautics and Space Administration (NASA).
Awarded by NASA
Utility and Power
We have been helping clients build risk models in the utility and power industry for over 20 years. We’ve built models and designed interventions across a broad spectrum of outcomes within the industry. These models have included: overhead, underground, and substation arc flash, electrical contact, line of fire, gas explosions, vehicle in reverse incidents and a number of others. Given the complexity of the utility industry, the Trajectories process adapts well in modeling not only system design but predicted behavioral choices within those systems. And our resulting interventions have proven to be powerful solutions – recorded risk reduction of 50, and 82 percent.
Reduction in Accidents
From errors that lead to faulty products or production shutdowns, to choices that lead to employee injuries. We’ve helped manufacturing clients develop better systems, processes, and culture. In manufacturing organizations, our Trajectories model has produced a 98% reduction in Purchasing Order Errors, 26% reduction in accidents requiring critical care, and a 50% reduction in Product Transfer Errors.
Reduction in Purchase Order Errors
Aviation & Transportation
In the transportation industry, our Trajectories models have included: aircraft accidents, train accidents, evacuation injuries, and ground handling damage. Our resulting interventions include a 94% reduction in A/C Ground Damage, 50% reduction in A/C Heavy Maintenance Installation errors, and a 90% reduction in Logbook incidents.
Reduction in Ground Damage Incidents
Logistics and Distribution activities fit well within the Trajectories process. From injuries to personnel, to lost goods, to delays in shipment, the Trajectories process provides a unique ability to model the effects of human error and at-risk behavioral choices. Through the modeling, systems and behaviors can be optimized to yield substantial improvements to your bottom line, such as a 90% reduction in process ordering errors that resulted in substantial savings around re-work and lost product..